The business of IT how to improve service and lower costs / Robert Ryan and Tim Raducha-Grace.
Material type:
Computer fileSeries: Distance EducationPublication details: New Delhi Pearson education 2011Description: 292pISBN: - 9788131758212
- 004.068 RYR T book
- 004.068 RYR T book
| Item type | Current library | Call number | Status | Notes | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|
Books
|
Suresh Gyan Vihar University Library | 004.068 RYR T (Browse shelf(Opens below)) | Available | Distance Education | J89 |
Includes bibliographical references and index.
Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward.
Distance Education
eBook access via Internet. ANU/ANV.
There are no comments on this title.
