Service operations management : improving service delivery / Robert Johnston and Graham Clark.

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TextSeries: ManagementPublication details: New Delhi New Delhi Pearson Education 2012.Edition: 2nd edDescription: 516p ill. ; 25 cmISBN:

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Item type	Current library	Call number	Status	Notes	Date due	Barcode	Item holds
Books	Suresh Gyan Vihar University Library	658 JOR S (Browse shelf(Opens below))	Available	DE		J313

Total holds: 0

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Includes bibliographical references and index.

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