Collard, R. <br/><br/>
Total Quality 
By  R. Collard 
 -  Jaico Pub. New Delhi  2003 
 - 199 
<br/><br/> Hotel Management 
<br/><br/><label>ISBN: </label>81-7224-913-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel Management