Besterfield, D H <br/><br/>
Total Quality Management 
by D H Besterfield 
 - 3rd 
 - New Delhi  Pearson  2010 
<br/><br/> ISBM 
<br/><br/><label>ISBN: </label>978-81-7758-412-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management