000 00366nam a2200157Ia 4500
008 160910s9999 xx 000 0 und d
040 _cSGVU Library
041 _cEng.
100 _aKumar, V
245 _aCustomer Relationship Management
_cby V Kumar
250 _a9th
260 _bJohn Wiley
_c2005
520 _aISBM
650 _aMarketing
942 _cBOOKS
999 _c39789
_d39789