| 000 | 00389nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 160910s9999 xx 000 0 und d | ||
| 040 | _cSGVU Library | ||
| 041 | _cEnglish | ||
| 100 | _aFluss, Donna | ||
| 245 |
_aThe Real Time Contact Center _cBy Donna Fluss |
||
| 260 |
_aNew Delhi _bPHI New Delhi. _c2009 |
||
| 300 | _a221 | ||
| 520 | _aISBM | ||
| 650 | _aManagement | ||
| 942 | _cBOOKS | ||
| 999 |
_c50384 _d50384 |
||